

Repeated questions
Inconsistent performance
Skipped steps
Frustration for both managers and new hires
• 1 onboarding checklist
• 3 core SOPs
• 1 role-specific training guide
• 1 quick-reference job aid
• 1 revision round
• have 3–25 employees
• train people informally
• rely heavily on verbal handoffs
• want employees to learn faster and work more consistently
• need clearer systems without corporate fluff